Do I need to have cable TV to be able to get cable internet?
You do NOT have to subscribe to cable TV services in order to get cable internet. The two products are mutually exclusive.
Where are your cable internet services available?
Our cable internet is presently available only in Videotron serviced areas.
Does Netfox rent modems?
No we do not. As we do not believe in tying our customers into long term contracts we feel it’s better (and cheaper) for you to buy and maintain your own equipment. You typically end up paying two or three times the cost of the equipment when you rent it month to month and you never own it. Does that sound like a good deal to you?
How long does it take to activate service?
Cable orders can take up to 2 weeks for service activation, it all depends on the scheduling of the upstream provider.
When is my first payment due?
Your first payment is due once we have confirmation of your activation date. We will e-mail you an invoice and charge your credit card.
Are there contracts?
NetFox does not have contracts. We are a prepaid service that runs month-to-month. Please note that the first month is non-refundable. We are also unable to offer refunds if you cancel in the middle of a billing cycle.
What are the methods of payment?
We accept Visa, MasterCard, Amex, Discover, Visa Debit & pre-authorized debit.