NETFOX vCABLE 5 PLAN
- Up to 5Mbps Download
- Up to 1Mbps Upload
- Unlimited Usage
NETFOX vCABLE 10 PLAN
- Up to 10Mbps Download
- Up to 1.5Mbps Upload
- Unlimited Usage
NETFOX vCABLE 30 PLAN
- Up to 30Mbps Download
- Up to 10Mbps Upload
- Unlimited Usage
NETFOX vCABLE 60 PLAN
- Up to 60Mbps Download
- Up to 10Mbps Upload
- Unlimited Usage
OTHER CHARGES
- New installs $79.00 + tax
- Modem rentals available OAC $5.00/month (non wireless)
- Free Transfers when you purchase your cable modem through us (Regular $25.00+ tax)
- $79.00 Move Fee
- $15.00 Change of speed fee (up or down)
- $15.00 for any payments returned dishonoured by the bank (NSF)
- Taxes extra on all plans
MODEMS/ROUTERS
CABLE MODEMS
As a Netfox customer you are required to provide your own modem. For your convenience we’re offering the following reliable models for sale. Shipping is a flat $10.00 + tax over the modem price. We also pre-program all units unless instructed otherwise.
- Thomson/Technicolor DCM4300 External Ethernet DOCSIS 3.0 Cable Modem $99.95 + tax or rent for $5.00/month OAC
WIRELESS ROUTERS
You can add one of our wireless routers to your order, these are NOT included with any of the new install packages.
- Linksys E1200- 300Mbps wireless, 2.4GHz, WPS, internal antenna. $50.00 + tax.
- Buffalo AirStation WHR-300HP2 Wireless (Higher Range) Router 2.4GHz, WPS, external antenna $80.00 + tax
APPROVED MODEMS
You can bring your own modem provided it is one of the models listed below. There is at least a 48 hour downtime window when transferring a previously registered modem from another provider to us.
| Netfox vCable 5 Mbps service only |
DOCSIS 2 |
Motorola | SB5101 | n/a | n/a |
| Motorola | SB5101N | n/a | n/a | ||
| Technicolor/Thomson | DCM425 | n/a | STAC 52.55.01 / ST52.05.90 | ||
| Netfox vCable 10, 20 & 30 Mbps service |
DOCSIS 3 |
Motorola | SB6120 | n/a | n/a |
| Technicolor/Thomson | DCM475 | n/a | STAC.55.04 |
FREQUENTLY ASKED QUESTIONS
Do I need to have cable TV to be able to get cable internet?
You do NOT have to subscribe to cable TV services in order to get cable internet. The two products are mutually exclusive.
Where are your cable internet services available?
Our cable internet is presently available only in Videotron serviced areas.
Does Netfox rent modems?
No we do not. As we do not believe in tying our customers into long term contracts we feel it’s better (and cheaper) for you to buy and maintain your own equipment. You typically end up paying two or three times the cost of the equipment when you rent it month to month and you never own it. Does that sound like a good deal to you?
How long does it take to activate service?
Cable orders can take up to 2 weeks for service activation, it all depends on the scheduling of the upstream provider.
When is my first payment due?
Your first payment is due once we have confirmation of your activation date. We will e-mail you an invoice and charge your credit card.
Are there contracts?
NetFox does not have contracts. We are a prepaid service that runs month-to-month. Please note that the first month is non-refundable. We are also unable to offer refunds if you cancel in the middle of a billing cycle.
What are the methods of payment?
We accept Visa, MasterCard, Amex, Discover, Visa Debit & pre-authorized debit.